Frequently Asked Questions

This Agreement was last modified on 18th July 2019

Shipping Information

What Shipping Methods Are Available?

We provides Poslaju as our main courier services.

Also, due to availability for some Seller location, others courier services will be use for alternative.

How Long Will it Take To Get My Package?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After your order is verified, you can expect to receive your order within 3 – 14 working days (except Sunday and Public Holidays).

How Do I Track My Order?

You can track your order by click this link

Simply write in Your Order ID & Billing Email to Track.

Do I Need An Account To Place Order?

Yes, you need to register an Account to place any order.

This easy for us to track and to input correct shipping information to courier service after order been placed.

Got Questions? We’ve Got Answers!

How Do I Register an Account?

For create an account, you can find “My Account” or “Register” Icon/Text at any of Our Page.

Simply key-in your Email address and Password then click on Register.

Congratulation, Welcome to GigaOff Online Store !!

I forgot my Password, what should I do?

No worries!

Simply click on “Forget Password” at My Account Or Login/Register. A new Password when send to your Registered Email.

Please use this new Password to Login back your account.

** If you cannot find Our Reset Password Email, Please find at Junk Mail Inbox also, our Email may filter out by email system.

What Payment Methods Are Available?

Following Payment Method You can Choose for :

We Accept Paypal Payment, American Express, Master Credit Card, Visa Credit Card and Paypal Reward Points.

Is Installment Payment Plan available?

Sorry, No Installment Payment Plan available for now.

Where can I request an Official Receipt?

Our official receipts are usually attached with the item in the parcel.

However, in the event if you did not receive the receipt for the item, please send your request email to us at

How Should I to Contact if I Have Any Queries?

You can Call Us at Customer Care Line at +6017 – 291 7737 (Mon – Fri 10am to 6pm) (Sat – Sun 10am to 2pm) or Email Us when out of Working Hours.

Our Email is We will reply your email within 1-2 Working Days.